It’s finally here! After hours of compiling user reviews from the app store, feeding them through our custom built AI software, and pulling everything together with some pretty graphs, we have finished our What Users Think of the Top Workout Apps May 2023 report!
We have to admit, we were surprised at some of the findings! Contained inside the report you can find out;
Which workout app came top of the charts with over 95% positive user reviews.
Why a leading fitness app and previous winner of the Apple App Design Award is now lagging behind in popularity.
What users really think of one of the most popular workout apps on TikTok at the moment.
Here are the key takes for several workout apps featured in the report.
Sweat comes Top of the Charts
This was no surprise to us after reviewing the app (check out our Sweat review here!). Sweat has an average review score of 4.8 out of 5 (from 500 reviews), and an unbelievable 95% of users left a positive review!
The female focused workout app is packed with great content, and comes with a massive suite of supporting features. In fact, 105 reviews mentioned the quality and variety of workouts as a reason why they liked the app.
There is a super strong community of users who use Sweat for their workouts, and it could well be these people who are driving such positive engagement with the app. Out of all the apps reviewed, Sweat was the only one where Community and Supportive Atmosphere made it into a top 5 reason for users liking the app.
Bugs, Glitches and Crashes
For every app we included, all of them featured Bugs, Glitches and Crashes as a top 5 reason for disliking the app. Another popular reason frustrating users was issues with billing or cancelling their subscriptions.
This is interesting and shows us that its often not the actual workout content or features that is letting the app down, but rather the user experience around using the app.
Fall from the Top
You would not expect to find an app by Nike languishing in the bottom half of the table. However, according to our AI analysis of app store reviews, only 35.6% of users had a positive experience with the Nike Training Club app.
It seems the app is suffering from lots of quality issues. 9 reviews mention issues with workout videos now playing, 3 reviews specify an inability to actually access the app, and another 2 reviews cite bugs and glitches as a reason for not liking the app.
It seems Nike have really taken their eye off the ball in recent times with regards to their workout app. Its surprising to see such negative reviews around NTC, a previous winner of various awards including Apple’s App Design Award. Perhaps Nike no longer sees the app as important to it’s business and is shifting focus elsewhere?
A Surprise for CWA
After getting the results from the user review analysis, one app that really shocked us was Freeletics. We are big fans of Freeletics and gave it a very favourable review, however it appears a majority of users disagreed with us!
Freeletics only scored an average of 2.6 out of 5 (38 total reviews) in user reviews, with 52.6% of users having a negative experience. The main reasons for this seem to be app experience (29 reviews had difficulty using and navigating the app, and 22 reviews mentioned bugs and glitches).
In addition 12 reviews mentioned the app is not beginner friendly, and during our review we also concluded Freeletics is really for experienced users who are used to intense workouts. It just goes to show that there is no one-size fits all solution for everyone’s fitness journey.
